Privacy Policy

Statement of Privacy Principles
Grand Hotels International, hereafter referred to as GHI, is committed to ensuring that all Users' privacy is protected. We recognise and acknowledge the need for appropriate protection of all personal information provided by our Users to us.

By entering and using our Website, you consent to the collection, use and retention of your personal information for our legitimate business purposes as explained and set out in this Privacy Policy.

If you wish to receive further information about our products and services from time to time, please click here to subscribe to our e-news.

Collection, Use and Retention of Information
We collect, use and retain information about you only if we reasonably believe it is justified, required and useful in order to conduct our business effectively and to provide you with information about products and services we believe will be of interest to you.

Information may be collected when you;
  • Use our accommodation booking engine
  • Use any of our enquiry forms on the Website
  • Email any of our Hotel or Loyalty Programmes contacts
  • Respond to a questionnaire or online survey
  • Stay at any of our properties
  • Make a booking or enquiry at any of our properties
  • Become a Loyalty Program member
  • Visit our Website

Type of Information Collected
The type of personal information we collect about you will depend on what services you use on the Website and at the Hotels. This may include collecting your name and address, your email address, your contact address, company details, credit card details for booking transactions and whatever other information you choose to supply to us.

Our web server collects the following types of information for statistical purposes about Users to the Website:
  • Number of Users who visit the website
  • Date and time of visits
  • Number of pages viewed and length of time on the Website
  • Content viewed
  • Country or region of Users
  • Traffic patterns
  • Address of the referring site

All of the web server data is anonymous and GHI will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the Website and to improve the content and capabilities for its Users.

Protection of Information
We maintain appropriate security standards and procedures in relation to the collection, use and retention of your information in order to prevent unauthorised access or disclosure.

Our Website booking engine uses 'GoDaddy Verified and Secured' and 'Thawte' as our secure booking system for credit card transactions.

Your information is disclosed to our Hotel's employees on "a need to know" basis and we confirm that all such persons understand the importance of client confidentiality and privacy.

Should you contact us, our security procedures mean that we may request proof of identity before we are able to disclose any information to you.

Purpose and Use of Information Collected
All personal information collected by GHI will be used to ensure our marketing programs are tailored to you and your interests. Any personal information collected is fundamental in order for you to participate in our loyalty programmes and e-marketing programs. If you have chosen to receive news and specials online, this will be sent to your nominated e-mail address. These offers may be based on information you have provided and/or on your history with us as a customer.

If you prefer not to be contacted, Users can 'unsubscribe' from any e-marketing programs.

Our Website may employ the use of "Cookies". These are small pieces of information that are stored by your browser on your computer's hard drive and which track and report back information about you to us. Most browsers automatically accept Cookies, but you can usually change your browser to prevent that if you wish. Please refer to Remarketing below on how to opt out.

Some or all of our Hotels may advertise on Google or other search engine providers. This may include remarketing tactics. The purpose of remarketing is to remind you of our Hotel(s) to assist in your purchasing process, since you have visited the Website previously but not proceeded with a booking. Remarketing adverts may appear across many different websites you are browsing. Google and other search engines use Cookies to be able to advertise to you these messages based upon your past visit to our Website. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. To opt out of other third-party vendor's use of cookies, you can visit the Network Advertising Initiative opt-out page.

Disclosure to Third Parties
We do not disclose your personal information to any third party without your consent, except when necessary to protect against fraud or any other crime (usually by providing such information to a reputable reporting organisation) or in the unlikely event that we sell our business then to the purchaser of that business.

We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes. For example we may inform our business partners the number of customers in certain demographic groups who purchased certain goods or services. This does not involve the disclosure of any personal information which can identify any particular customer in any way.

Updating, Maintenance and Accuracy of your Information
It is the intention of GHI to ensure that all information held relating to you is kept up-to-date, accurate and complete.

Please contact us or update your profile should your personal details require changing or deleting.

If you wish to exercise your right to seek access to the personal information held by a specific hotel, then please contact the hotel or General Manager directly. If you wish to access information held by GHI at our corporate office, then you should address your request in writing to our Director of Marketing & eCommerce.

We will endeavour to respond to requests from you to update or delete your information in an efficient and timely manner.

Hyperlinked Websites
The Website may contain hyperlinks which may enable you to leave the Website. GHI does not review or monitor any websites linked to and from our Website and is not responsible for the content or accuracy of any such linked websites.

Your linking to any websites is at your sole risk and subject to the terms and conditions of those sites. GHI is not responsible for the information, products, or services obtained on such other sites and will not be liable for any loss or damage arising from your access to or use of such sites. Any links to other websites are provided for the convenience of the Users of the Website and the inclusion of these links does not imply an endorsement of the linked sites or the content therein.

If you have any questions or comments about our Privacy Policy, please contact us and we will endeavour to respond as soon as possible. Please also contact us if you believe someone has gained access to your personal information, or if you believe we have breached our privacy obligations or your privacy rights in any way.

Director of Marketing & eCommerce
Grand Central Management
PO Box 10 047
Wellington 6143
New Zealand

GHI - Grand Hotels International, the parent company of Hotel Grand Chancellor.
Website - Grand Hotels International's websites and booking facility including their Loyalty Programs.
User - any person using Grand Hotels International Websites.
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